Shipping policy

At Vitarlo, we want every customer to have a positive experience with us. We take pride in the quality of our products and the level of service we provide. Please read this Shipping Policy carefully before placing an order to ensure you understand our terms.

ORDER AND SHIPPING CONFIRMATION

After you place an order, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, including courier details and the estimated delivery date. Please check your spam folder if you do not see these emails.

PROCESSING TIME

All orders require 1-3 business days processing time before shipping. Processing time is separate from shipping time. Orders are processed Monday to Friday (excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day.

SHIPPING OPTIONS

We currently ship to the United States only.

Shipping + Track & Trace: Free

Estimated delivery time after dispatch: 5-10 business days.

Delivery times are estimates only and may vary depending on your location or courier availability.

COURIER PARTNERS AND TRACKING

Orders are fulfilled and shipped with final delivery handled by trusted courier partners such as USPS, DHL, or other regional carriers. Once your order is shipped, you will receive a tracking link to follow your package. Tracking information may take 1-3 business days to update after dispatch.

DELAYED OR STALLED TRACKING

In rare cases, tracking updates may stop for an extended period due to processing or courier delays. If a parcel shows no tracking movement for 30 days or more, our support team can review the shipment and assess eligibility for a replacement or refund, depending on the outcome of the courier investigation.

DAMAGED, LOST OR STOLEN PACKAGES

If your package arrives damaged, please photograph the package and contact the courier immediately. Also, email us at support@vitarlo.com so we can assist. Vitarlo is not responsible for lost or stolen packages once handed over to the courier. If this occurs, please file a claim directly with the courier. We will do our best to support you in the process.

INCOMPLETE / INCORRECT ORDERS

If your order is missing items or contains incorrect products, please email support@vitarlo.com within 48 hours of delivery. If stock is available, we will send replacements at no additional cost. If not, a refund will be issued for the missing items.

ORDER CHANGES

Customers are responsible for providing accurate shipping details. If you need to change your address, contact support@vitarlo.com within 3 hours of placing your order. We cannot guarantee changes after this time. Orders with invalid or incomplete addresses may be delayed or cancelled.

ORDER CANCELLATIONS

Orders may be cancelled within 3 hours of being placed.

If your cancellation request is submitted within this 3-hour window, we will cancel the order and refund the payment to your original payment method.

The time your cancellation request is submitted determines eligibility, even if our customer service team reviews the request later.

After the 3-hour window, we will still do our best to cancel your order. However, cancellation cannot be guaranteed because your order may already have entered the fulfillment process.

Once an order has progressed too far through fulfillment or has been dispatched, it can no longer be cancelled.

To request cancellation, contact support@vitarlo.com as soon as possible.

RETURNS

Because Vitarlo products are dietary supplements, we do not accept physical product returns once an order has been delivered.

Eligible first-time customers may instead qualify for our 90-Day Money-Back Guarantee.

Damaged, defective, incorrect, or missing orders are handled separately and may qualify for a replacement or refund.

For full eligibility requirements and refund information, please review our Refund Policy.

CHANGES TO THIS POLICY

Vitarlo reserves the right to update or modify this Shipping Policy at any time. Customers are encouraged to review this page periodically to stay informed. Continued use of our Services constitutes acceptance of the most recent version. Any changes to this policy apply to future purchases only.

CONTACT INFORMATION

Company Name: Strixe LLC

Address: 2106 House Avenue, Suite 471, Cheyenne, Wyoming, 82001

Email: support@vitarlo.com